Returns & Refunds

At Luminescent Bath & Wellness, we want you to be completely satisfied with your purchase. Because our products are personal-care items, we take hygiene and product safety seriously.

Returns & Exchanges

For health, hygiene, and safety reasons, we do not accept returns or exchanges of opened or used soaps, body oils, or other personal-care products.

All opened or used products are considered final sale.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery at support@luminescentbathandwellness.com.

Please include your order number and clear photographs of the product and packaging so that we can review the issue and determine the appropriate resolution.

If we determine that the item was damaged, defective, or sent incorrectly, we will work with you to provide an appropriate resolution, which may include a replacement or refund.

Refunds

Approved refunds will be issued to the original payment method. Please allow your payment provider's processing time for the refund to appear in your account.

Order Issues

If you believe there is an issue with your order, please contact us before discarding the product or packaging. We may need photographs or additional information to properly assess the issue.

Luminescent Bath & Wellness reserves the right to determine the appropriate resolution for eligible order issues on a case-by-case basis.

If you have questions about our Returns & Refunds Policy, please contact us at support@luminescentbathandwellness.com.

Order Cancellations

We understand that plans can change. If you need to cancel your order, please contact us within 24 hours of placing your order.

Cancellation requests received within 24 hours may be approved as long as the order has not already been processed or shipped.

Once an order has been processed or shipped, it cannot be cancelled. Please refer to our Returns & Refunds Policy for information regarding eligible order issues.