Terms of service
Terms of Service
Last updated: August 2026
Welcome to Luminescent Bath & Wellness LLC. These Terms of Service govern your use of the Luminescent Bath & Wellness website and your purchase of products through our online store.
By accessing or using this website, placing an order, or purchasing our products, you agree to these Terms of Service and our other applicable store policies.
1. About Luminescent Bath & Wellness
Luminescent Bath & Wellness LLC is an online wellness and self-care company offering bath and body products for personal use.
Our website, products, branding, and content are provided for general consumer use and are subject to these Terms of Service.
2. Website Use
You agree to use this website only for lawful purposes.
You may not use this website to:
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Violate any applicable law or regulation.
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Attempt to gain unauthorized access to our website, accounts, systems, or data.
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Interfere with the operation or security of the website.
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Copy, reproduce, modify, distribute, or exploit our website content or branding without permission.
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Use our website or products for fraudulent or unlawful purposes.
We reserve the right to refuse service, cancel orders, or restrict access to the website when we reasonably believe that these Terms of Service or applicable laws have been violated.
3. Products and Product Information
We make reasonable efforts to accurately display our products, including their descriptions, colors, scents, ingredients, sizes, and photographs.
However, colors and appearances may vary depending on your device or screen settings, and minor variations may occur between product photographs and the actual product.
Product availability is subject to change without notice.
We reserve the right to limit quantities, discontinue products, or modify product offerings at any time.
4. Product Use and Safety
Our products are intended for their stated purposes and should be used according to the directions and warnings provided on the product packaging.
Customers are responsible for reviewing product ingredients and determining whether a product is appropriate for their individual needs.
If you have known allergies, sensitivities, or other concerns regarding an ingredient, please review the ingredient list before purchasing or using a product.
Discontinue use if irritation or an adverse reaction occurs and seek appropriate professional advice when necessary.
Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Information provided on our website is not medical advice.
5. Pricing and Payment
All prices are listed in U.S. dollars unless otherwise stated.
We reserve the right to change product prices, promotions, discounts, and other pricing information at any time. Price changes will not affect orders that have already been accepted and confirmed.
You agree to provide accurate and complete billing and payment information when placing an order.
All transactions are subject to authorization by the applicable payment provider.
6. Orders and Order Acceptance
Placing an order through our website constitutes an offer to purchase products.
After placing an order, you may receive an order confirmation email. An order confirmation acknowledges that we received your order but does not necessarily constitute acceptance of the order.
We reserve the right to accept, refuse, or cancel an order for reasons including, but not limited to:
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Product availability.
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Pricing or listing errors.
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Payment authorization issues.
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Suspected fraudulent activity.
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Incorrect customer information.
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Other circumstances that prevent us from properly fulfilling the order.
If we cancel an order after payment has been received, we will issue an appropriate refund.
7. Order Cancellations
Customers may request cancellation within 24 hours of placing an order, provided the order has not already been processed or shipped.
Once an order has been processed or shipped, it cannot be cancelled.
For additional information, please refer to our Return & Refund Policy.
8. Shipping
Orders are typically processed and shipped within 2–3 business days after the order is placed. Orders are not normally processed or shipped on weekends or holidays.
Shipping options, costs, and estimated delivery times are displayed at checkout.
Shipping times are estimates and may be affected by carrier delays, weather, holidays, or circumstances outside our control.
Customers are responsible for providing an accurate and complete shipping address.
For additional information, please review our Shipping Policy.
9. Returns, Refunds, and Damaged Orders
Because our products are personal-care items, opened or used soaps, body oils, and other personal-care products are not eligible for return or exchange for hygiene and safety reasons.
Opened or used products are considered final sale.
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery and provide your order number and photographs of the product and packaging.
If the issue is determined to be eligible, Luminescent Bath & Wellness may provide a replacement, refund, or another appropriate resolution.
For complete information, please review our Return & Refund Policy.
10. Promotions and Discounts
Promotional offers, discounts, coupon codes, and other special offers may be subject to additional terms and restrictions.
Unless otherwise stated, promotions cannot be combined with other offers and may be limited by product, quantity, customer, or time period.
We reserve the right to modify or discontinue a promotion at any time, subject to applicable law.
11. Intellectual Property
All content appearing on this website, including but not limited to:
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The Luminescent Bath & Wellness name.
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Logos and brand marks.
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Product names.
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Photographs.
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Graphics.
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Product descriptions.
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Written content.
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Website design and visual elements.
is owned by or licensed to Luminescent Bath & Wellness LLC and is protected by applicable intellectual property laws.
You may not reproduce, copy, modify, distribute, publish, display, sell, or otherwise use our intellectual property without prior written permission.
12. Customer Reviews and Submissions
If you submit reviews, comments, photographs, testimonials, suggestions, or other content to Luminescent Bath & Wellness, you agree that you have the right to provide that content.
By voluntarily submitting content, you grant Luminescent Bath & Wellness permission to use, reproduce, display, and share the submitted content for business, marketing, and promotional purposes, subject to applicable law.
We reserve the right to remove content that is unlawful, abusive, misleading, offensive, fraudulent, or otherwise inappropriate.
13. Third-Party Services and Links
Our website may contain links to or integrations with third-party websites, services, payment providers, shipping carriers, social media platforms, or other services.
We are not responsible for the content, policies, availability, security, or practices of third-party services.
Your use of third-party services may be subject to those providers' own terms and policies.
14. Disclaimer of Warranties
To the fullest extent permitted by applicable law, this website and its content are provided on an "as is" and "as available" basis.
We do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.
We make reasonable efforts to provide accurate information, but we do not guarantee that all website content will always be complete, current, or error-free.
Nothing in these Terms of Service is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.
15. Limitation of Liability
To the fullest extent permitted by applicable law, Luminescent Bath & Wellness LLC and its owners, employees, representatives, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the website or purchase or use of our products.
Nothing in these Terms of Service limits liability where doing so would be prohibited by applicable law.
16. Indemnification
To the fullest extent permitted by applicable law, you agree to indemnify and hold harmless Luminescent Bath & Wellness LLC, its owners, employees, representatives, and service providers from claims, damages, liabilities, losses, and expenses arising from your violation of these Terms of Service, unlawful use of the website, or misuse of our products.
17. Changes to These Terms
We may update or modify these Terms of Service from time to time.
When changes are made, the updated version will be posted on this website with a revised "Last updated" date.
Your continued use of the website after changes are posted constitutes acceptance of the updated Terms of Service, to the extent permitted by applicable law.
18. Governing Law
These Terms of Service are governed by the laws of the State of Ohio, without regard to its conflict-of-law principles, except where applicable law requires otherwise.
Any dispute arising from or relating to these Terms of Service or your use of the website will be handled in accordance with applicable Ohio and federal law.
19. Severability
If any provision of these Terms of Service is determined to be invalid, unlawful, or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
20. Entire Agreement
These Terms of Service, together with our other published store policies, constitute the agreement between you and Luminescent Bath & Wellness LLC regarding your use of this website and purchases made through our online store, except where additional terms expressly apply.
21. Contact Information
If you have questions regarding these Terms of Service, please contact us:
Luminescent Bath & Wellness LLC
Cincinnati, Ohio 45212
United States